How We Do it Quality Management System


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Quality Management System

KnightFM is fully committed to maintaining a world-class quality program through the use of a standard ISO 9001:2008 certified Quality Management System (QMS). The organization has allocated the resources needed to maintain ISO 9001:2008 Certification. The QMS meets the standard requirements per the ISO 9001:2008 standard and is designed around a problem-solving and continual improvement model knows as “P, D, C, A”, or Plan, Do, Check, Act.


This model is integrated into the flow of each process and activity to drive continual improvement, ensuring that the necessary follow-up and feedback is filtered throughout the life cycle of each process.

Each process of the QMS is designed to address and ensure that the eight quality management principles are built into our every activity. These standard principles provided focus and guidance in creating the organization’s QMS.

The eight quality management principles are as follows:

  • Customer Focus
  • Leadership
  • Involvement of People
  • Process Approach
  • Systems Approach to Management
  • Continual Improvement
  • Factual Approach to Decision Making
  • Mutually Beneficial Supplier Relationship

Contact Us

KnightFM customizes unique solutions that add value while reducing overall cost. Contact us today to see what comprehensive facilities management services we can customize for you.

knightbuildingexterior300px5360 Hampton Place
Saginaw, MI 48604

World Headquarters
Phone: (989) 793-8820
FAX: (989) 399-9096

Contact Form

KnightFM Around the World

 KnightFM is currently in six countries and growing, providing superior facilities management services in:
  • United States
    unitedstates canada china new zealand 
    southkorea australia india  
  • Canada
  • China
  • South Korea
  • Australia
  • India
  • New Zealand